FREQUENTLY ASKED QUESTIONS
CAN I WEAR OTHER MAGNETIC LASHES WITH YOUR PRODUCTS?
Absolutely! Our eyeliner works with any & all magnetic lashes!
HOW LONG WILL THE EYELINER & THE EYELASHES LAST ME?
Your lashes, with proper adoration, will last you up to 30 times. That means each lash set could be worn every day for a month!
WHAT’S IN THE EYELINER & IS IT CRUELTY-FREE?
The FlashLash Magnetic Eyeliner is 100% cruelty-free. The added ingredient that makes the eyeliner work is iron oxide. It is completely safe to use near your eyes.
Our internal tests, as well as our customers, have confirmed that our products do not damage the natural lash line like typical adhesives, extensions and growth serums do.
CAN I WEAR YOUR LASHES IF I HAVE ALOPECIA OR HAVE UNDERGONE CHEMOTHERAPY?
Yes! We have many customers who use our products as a solution for their hair loss. The lashes do not need to adhere to your eyelashes - but instead, adhere to the liner on your lid.
WHAT ARE THE LASHES MADE OF?
Our lashes are made of faux mink.
WHAT IF I DON’T LIKE MY ORDER?
No problem! If for any reason you are unsatisfied with your purchase, you are protected by our 45-day money-back guarantee. Please contact firstname.lastname@example.org for return instructions.
CAN I USE OTHER EYE MAKEUP WHILE WEARING FLASHLASH?
Yes! Our lashes are used interchangeably with just about any makeup look you can fathom.
Feel free to go about your normal eye makeup routine from eyeshadow, eyebrow pens and glitter. We would love to see the looks you come up with using our lashes. Feel free to show us by tagging our Instagram @flashlashco in your photos, and hashtagging #flashlashbabe. We’d love to feature what you come up with!
HOW DO I REMOVE & CLEAN MY LASHES?
Our lashes make removal so easy! To remove your lashes, grab the false eyelash as close to the eyelid as possible, starting at the inner corner of your eye and then pull them away from the eyelid.
Our eyeliner can be removed with Micellar water or any makeup remover with oil.
If you get any makeup on your lashes - you can also use a small amount of makeup remover or a makeup wipe to clean your lashes.
We do not recommend putting mascara on the lashes to extend their lifetime.
HOW CAN I MAKE SURE THAT FLASHLASH FITS MY EYESHAPE?
We have the right lash for everyone! Our lashes also come with multiple magnets, allowing you to cut the lashes down into smaller sections so you have full control. Cut it down into 4, 3 or even 2 magnets.
WHERE ARE YOUR PRODUCTS MADE?
Our factory is located in China. It's not easy to find a manufacturing partner that feels like a natural extension of your own business. Our factory has all the right attributes: it utilizes bright spacious facilities, modern methods, provides comfortable conditions and convenience for local communities. Our full-time staff works closely with our factory to assure rigid standards of quality, environment and safety.
CAN I PERFORM RECREATIONAL ACTIVITIES?
All kinds of recreational activities can be enjoyed while wearing your FlashLash lashes. Whether you want to maintain your look at the gym, hiking, or even riding a bike!
CAN I WEAR FLASHLASH WITH GLASSES?
Absolutely! So many of our FlashLash community wears glasses and love their lashes.
I'M INTERESTED IN INFLUENCER AND BLOGGING OPPORTUNITIES, WHO SHOULD I CONTACT?
Please email us at email@example.com for blogging and influencer opportunities/inquiries.
WHY IS FLASHLASH DIFFERENT?
There is no one that cares more about YOU and your lashes than we do. We are committed to your safety and security. It’s important for us to make you feel confident, adored and loved as a woman. We’ll never stop listening to your stories and your challenges and adjusting our products to fit your needs.
HOW DO I CANCEL MY ORDER?
All orders are processed within 24 hours or less. If you would like to edit or cancel your order, you can contact us at firstname.lastname@example.org within 24 hours of order placement to cancel your order and we will do our best to help.
DO YOU SHIP INTERNATIONALLY?
Yes! We are an international company and we do ship worldwide.
WHAT PAYMENT CURRENCIES DO YOU OFFER?
All our prices are currently listed and charged in USD. The payments are currently being processed in the United Kingdom.